Wondering when AT&T will get its act tog…

Wondering when AT&T will get its act together on iPhone tethering. On a larger scale, will they ever get their act together on customer service? Because that’s what’s really pissing people off. When I deal with them, I only encounter untrained, non-knowledgeable techs and reps. They can’t ever seem to be able to follow through on their promises. It’s truly frustrating.